This privacy policy explains how Floral Essence handles personal data when you use the website, make an enquiry, or arrange florist services for weddings and events.
Use the contact details below for questions about this policy or the handling of personal data.
You may have rights to access, correct, delete, or object to certain processing of your personal data, and to request restriction in appropriate cases. Where consent is used, it may be withdrawn for future processing.
To make a privacy request, provide enough information for us to identify the relevant records and understand the request. We may ask for additional details where needed to protect your information and respond accurately.
We retain personal data for the period needed to manage enquiries, quotations, bookings, event preparation, delivery, setup, accounting, and dispute handling. When data is no longer required, we delete it or anonymise it where that is appropriate.
If we make material changes, we will update the policy text and may also provide a notice through the website or other suitable communication method. The date of the latest revision should be checked before relying on this policy.
We use personal data to respond to enquiries, prepare consultations and quotes, confirm bookings, manage deposits and event details, coordinate preparation and on-site setup, process payments, maintain business records, improve the website, and meet legal or accounting obligations.
We may share personal data with service providers that support website operation, communications, payment processing, record keeping, and delivery or setup coordination. These parties are expected to use the data only for the services they provide to us.
Personal data may be shared with public authorities, courts, or other parties where disclosure is required to comply with law, enforce our rights, prevent fraud, or respond to a lawful request.
We may collect contact details, event and order information, consultation notes, delivery and setup instructions, payment-related records, and communications sent through the website or by other direct contact. Where relevant, we also process technical data such as device and usage information.
We receive data from website forms, messages, consultation discussions, order confirmations, payment interactions, and records created during preparation, delivery, and on-site setup. Some technical data is generated automatically when the website is used.
Cookies may be essential for site operation, used to remember basic preferences, or used to understand how visitors use the site. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
You may block or delete cookies through your browser, but some site functions may not work properly if essential cookies are disabled. Browser controls do not remove information already collected before the change.
